Items may be returned only with prior authorization.
All shipping and handling fees are non-refundable with an exception where we have made an error by shipping and incorrect item to the customer. In this case, contact 713-583-5321 to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. We must be informed of the receipt of incorrect merchandise within a week of the delivery.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
All reimbursements are done in the form of a credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
In the case of a return without prior authorization from super-fragrance-estore.ecrater.com: the item in question will either be shipped back to the customer at their expense, or at the customer’s request super-fragrance-estore.ecrater.com may elect to accept the item back with a restocking fee of 50% of the total merchandise value.
Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed.
All orders are processed and shipped within 1 to 2 business days.
Shipping method offer is FedEx Ground and only in the U.S. mainland.